Cool Things I’ve Seen This Week

(Bumper edition) Twitters woes continue this week with its stock tumbling 10% just hours after delivering their worse than anticipated 4th quarter revenue forecasts. This comes at the same time …

We Are Consumer

We Are Consumer. We are not in-store or on mobile exclusively.  We are everywhere. And we never close. Creating different experiences for in-store, online and mobile is a thing of …

Dude, Where’s Our Customer?

I’ve always enjoyed designing and analysing customer journeys and mapping user behaviour. With the uptake of new technologies and everyone’s desire to become a multi/omni (or whichever adjective is in …

MoonShooting – Project Loon

It’s been around for a while, but this is what innovation labs should be doing: Creating things that help people, not cool stuff that people want to buy. Unfortunately, the …