Cool Things I’ve Seen This Week

This week saw the ever resurgent Amazon launch its Pantry service in the UK. The service is currently exclusively available to Prime customers, which is their standard staggered role out, …

Cool Things I’ve Seen This Week

(Bumper edition) Twitters woes continue this week with its stock tumbling 10% just hours after delivering their worse than anticipated 4th quarter revenue forecasts. This comes at the same time …

We Are Consumer

We Are Consumer. We are not in-store or on mobile exclusively.  We are everywhere. And we never close. Creating different experiences for in-store, online and mobile is a thing of …

Dude, Where’s Our Customer?

I’ve always enjoyed designing and analysing customer journeys and mapping user behaviour. With the uptake of new technologies and everyone’s desire to become a multi/omni (or whichever adjective is in …